The Business World Marks a Day for Clients Celebration
Every year on March 19, businesses globally come together to celebrate International Clients Day, a special occasion dedicated to recognising and appreciating customers. While companies often focus on branding, marketing, and sales, this day serves as a reminder of the importance of clients, the very foundation of any successful business. Introduced as a way to […]
4 Ways to Turn Data into Meaningful Customer Connections
Understanding Customer Connections – Recently, Meta released its AI – Meta AI, a decision that has generated quite the buzz from its widespread audience, which further drives the conversation around the impact of artificial intelligence. Quoting the words of Marc Bain, Artificial Intelligence could be the most powerful business tool in decades, but without the […]
Why Settle for Mediocre Services, When You Can Unlock Exceptionalism with Ingenium?
Give your business wings with our ‘Be That Exceptional Customer Service Representative’ training coming this July. Ingenium Concept Limited is on a mission to revive and step-up Customer service functionality in Africa. We have partnered with the National Customer Service Association, United States, for another edition of the ‘Be that exceptional customer service’ training. The […]
Ingenium Begins CST Initiative With Nigerian Edition, Targets 4 Million Trainees Across Africa
Leading business advisory firm, Ingenium Concepts Limited has successfully trained the first cohort of the international edition of its Customer Service Training initiative for 2023. This is in a bid to drive Africa’s business ecosystem through growth and development. Recall that Ingenium Concepts had earlier announced its CST initiative in partnership with the US National […]
Ingenium Concepts, US Customer Service Association Set To Empower 4 Million Africans.
Business advisory firm Ingenium Concepts Limited has announced the international edition of its customer service training initiative for 2023. The Lagos-based business advisory firm targets 4 million trainees in 2023. This is in a bid to drive Africa’s business ecosystem through the path of growth and development. Interested participants can register for free HERE! The […]
The Hullabaloo about the Customer Service Week!
The 2022 customer service week ended last week and in my view to get a perspective of how it happened in Nigeria, I went to Twitter to see how Nigerians responded to it. No surprises I went to Twitter. It is more like the market square if you want to hear what is happening on […]
Customer Service Week; 10 ways to Build a Customer-Centered Business
It’s customer service week, but first, how do you describe the term, customer? Customers are the lifeblood of any business. Without the customers, businesses would cease to exist. That being said, businesses must do what it takes to find, serve and retain their customers. To this end, every business, whether small or large, must be […]